Terms and Conditions

Booking and Payment Policy

A credit card is required to hold your booking - payment is are taken on arrival. All card details are held securely with our online merchant Wincave. 

A pre approval check will be made on your card when details are entered - you may see a $1.00 hold on your statement.

Dunluce has credit card facilities onsite or contactless e-commerce payment option. Pre payment via credit card or bank deposit is available. 

Payments for for activities booked through Dunluce will will also be processed on arrival - you will be issued a voucher to provide the operator, cancellation policies for individual operators will apply. Dunluce can arrange bookings for most operators in town.

International Policy - excluding Australia and NZ

We are happy to hold a booking and welcome you in the near future - Dunluce reserves the right to cancel any reservation if borders between NZ and your country remain closed so that we can accommodate internal travelers. Dunluce will give at least 30 days notice if any upcoming reservation is cancelled.

Tariff includes the New Zealand Goods and Services Tax of 15%

Cancellation Policy

Cancellation within 3 days of arrival date: 100% forfeit of the total booking price.
As a small boutique business cancellations make it hard to re-sell the rooms at short notice

Within New Zealand
We have a 3 day cancellation policy for those in New Zealand

All packages are subject to the individual operators cancellation policies

Cancellations Due to Covid 19
You will not be charged if govt levels change preventing you from travelling to Te Anau


International Policy 

Cancellations within 2 weeks will incur 100% full tariff 

Cancellations within 30 days will incur 25% tariff

Cancellations Due to Covid 19

Our the condition that your booking was made when international borders where open to travel to NZ; we will not charge if International boarders close unexpectedly or if government levels change within New Zealand preventing you to travel to Te Anau. For advanced bookings made when international borders to NZ are closed our Standard International Policy will apply.