Terms and Conditions

Booking and Payment Policy

A credit card is required to hold your booking - payment is are taken on arrival. All card details are held securely with our online merchant Wincave. 

A pre approval check will be made on your card when details are entered - you may see a $1.00 hold on your statement.

Dunluce has credit card facilities onsite or contactless e-commerce payment option. Pre payment via credit card or bank deposit is available. 

Payments for for activities booked through Dunluce will will also be processed on arrival - you will be issued a voucher to provide the operator, cancellation policies for individual operators will apply. Dunluce can arrange bookings for most operators in town.

International Policy - excluding Australia and NZ

We are happy to hold a booking and welcome you in the near future - Dunluce reserves the right to cancel any reservation if borders between NZ and your country remain closed so that we can accommodate internal travelers. Dunluce will give at least 30 days notice if any upcoming reservation is cancelled.

Tariff includes the New Zealand Goods and Services Tax of 15%

Cancellation Policy

Trans Tasman Policy - Australia and NZ
Cancellations within 3 days with incur full tariff with the exception of unprecedented government restrictions related to covid19 making it not possible to travel, in this case a credit will be applied to reschedule your stay. Refunds for special circumstances related to Covid19 will be at the owners discretion. For all other cancellations we strongly recommend that you take out travel insurance to protect yourselves against unexpected changes to your plans.

International Policy - excluding Australia and NZ

Cancellations within 2 weeks will incur 100% full tariff 

Cancellations within 30 days will incur 25% tariff

If you are already in the country (NZ) and a unprecedented government restrictions related to covid19 incurs - making it not possible to travel to Te Anau, Dunluce will apply a credit to reschedule your stay. Refunds for special circumstances related to Covid19 will be at the owners discretion. 

For all other cancellations we strongly recommend that you take out travel insurance to protect yourselves against unexpected changes to your plans.

For any activities booked with us - the cancellation policies for that particular operator will apply. 

Dunluce wishes to be as flexible as possible and work with you if your plans change - please email us and make contact if you have concerns leading up to your stay.