Booking and Payment Policy
Booking & Payment Information – Dunluce B&B
A two-night minimum stay applies from October to May. However, we may accommodate one-night bookings where they fall between existing reservations. These one-night gaps are typically released closer to summer, subject to availability.
During peak periods (January, February, and March), a surcharge applies to one-night stays to help cover additional cleaning, linen, and turnaround costs. We appreciate your understanding.
To secure your booking, a valid credit card is required, and a 50% deposit will be processed at the time booking. The remaining balance is settled on arrival or at the time of our welcome email. All payments are securely processed through Stripe, our trusted online payment provider.
A 2% credit card surcharge applies to international cards to help cover processing fees. There is no surcharge for New Zealand-issued cards.
We understand that travel plans can change — we’re happy to amend your booking dates free of charge, subject to availability and provided the change is made within our cancellation policy timeframe.
Should you need to cancel, your 50% deposit is fully refundable if the cancellation is made within the terms of our cancellation policy. Cancellations made outside this window may incur a charge or result in the forfeiture of the deposit.
Dunluce B&B reserves the right to charge your card for late cancellations or no-shows, in accordance with our cancellation policy.
We offer flexible payment options, including on-site credit card facilities, secure online payments, and pre-payment via bank deposit or credit card.
If you book activities through Dunluce, payment will be taken on arrival and a voucher will be issued for the operator. Please note that cancellation policies may vary between providers.
All rates include 15% New Zealand Goods and Services Tax (GST).
Cancellation Policy
- Cancellations within 2 weeks will incur 100% full tariff
- Cancellations within 30 days will incur 25% tariff
If cancelled within 14 days of arrival date or no-show 100% forfeit of total booking. If cancelled between 15-30 days of arrival date 25% forfeit of total booking. Due to the small size of our business cancellations effect us greatly. We appreciate that unexpected changes to travel plans may occur and we recommend adequate travel insurance to protect you against late cancellation penalties.
Mother Nature causing issues with weather and roads affecting stay are not covered, therefore we highly recommend travel insurance. Dunluce B&B is unable to carry losses on behalf of guests that should be covered by a good travel insurance policy.